Support & contact
Questions about the app, your device or service? The SIACSKIN team is happy to help – fastest on WhatsApp.
How to reach us
Common topics
Sign-in
You sign in with your email address and receive a code. No code? Please check your spam folder, otherwise send us a quick message. Clients do not need to sign in.
Adding a device
Scan the QR sticker, photograph the rating plate or enter the serial number. The rating plate or MDR sticker is usually on the back or underside of the device.
Service & faults
Request a service appointment or report a fault with a photo – directly on the device in the app. You can follow the status there step by step.
Error codes
In error code help, enter the code or photograph the display. SIA explains the next steps; a technician is reachable on WhatsApp.
Studio finder & appointment requests
In your profile you decide whether your studio appears in the studio finder. Appointment requests from clients are listed in the app under “Requests”.
Client records
Records are encrypted per studio. You can export them as PDF or CSV and delete individual clients.
Notifications
Turn service reminders and news on or off in your profile.
Language
The app starts in your device language. You can change the language in your profile.
For clients
Questions about an appointment are handled directly by the studio. For the app and SIA, we are happy to help on WhatsApp or by email.
Delete account
Want to delete your account? Send an email to info@siacskin.de with the subject “Konto löschen” (delete account). Please write from the email address you use to sign in to the app so we can identify the account.
Email “Konto löschen”Clients who use the app without signing in do not have an account.
Information on data protection can be found in the privacy policy.